Question 1

How quickly can you fix my motor failure?

Accepted Answer

We understand that a failed garage door motor can disrupt your daily routine. Our certified technicians can typically respond within 24 hours for standard service calls, and we offer same-day emergency service for urgent situations. Most motor repairs are completed within 1-2 hours once our technician arrives. We stock common motor parts in our service vehicles to ensure quick repairs without delays. For emergency motor failures that leave your garage door inoperable or your home unsecured, we prioritize these calls and aim to have a technician on-site as quickly as possible.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Garage door motor failures can result from several factors. Age and wear are common causes, as motors typically last 10-15 years with regular use. Power surges from storms or electrical issues can damage motor components. Overheating from frequent use, especially in hot weather, or from a motor working harder due to lack of maintenance can cause failure. Stripped gears often occur when a door is forced open or closed when obstructed. Additionally, problems with capacitors, circuit boards, or wiring can lead to motor failure. Regular maintenance can prevent most failures. We recommend annual inspections to catch potential problems before they cause complete motor failure, saving you money and inconvenience in the long run.

Question 3

Do you offer financing for new aluminum door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home. That's why we offer flexible financing options to make your new aluminum garage door installation affordable. We partner with several trusted financing providers to offer competitive rates and payment plans that fit your budget. Options include 0% APR promotional periods for qualified buyers, low monthly payment plans, extended terms up to 84 months, no prepayment penalties, and quick approval process. During your free estimate consultation, our team will explain all available financing options and help you choose the best solution for your budget. We believe quality garage doors should be accessible to every homeowner.

Question 4

What types of garage doors do you install?

Accepted Answer

We install a comprehensive range of garage doors to suit every style, budget, and need. Our selection includes aluminum doors for modern aesthetics and durability, steel doors for strength and security, wood and wood-composite doors for traditional beauty, insulated doors for energy efficiency, and carriage house style doors for classic appeal. We work with leading manufacturers to offer doors in various panel styles, colors, window options, and hardware choices. Our team can help you select the perfect door that complements your home's architecture and meets your functional requirements.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once a year to keep your garage door operating safely and efficiently. During a maintenance visit, our technicians inspect all components, lubricate moving parts, adjust spring tension, check safety features, and identify potential issues before they become costly repairs. Homes with heavy garage door usage (4+ cycles daily) may benefit from bi-annual service. Regular maintenance extends the life of your door and opener, prevents unexpected breakdowns, and ensures your family's safety.

Question 6

Is it safe to repair garage door springs myself?

Accepted Answer

We strongly advise against DIY garage door spring repair. Garage door springs are under extreme tension and can cause serious injury or death if handled improperly. The springs on a standard residential garage door exert hundreds of pounds of force. Professional technicians have specialized tools, training, and experience to safely handle spring replacement. Attempting this repair yourself also voids most warranties and could result in improper installation that damages other components. Please call our certified technicians for any spring-related issues—we offer fast, affordable service that ensures your safety.

Question 7

What areas do you serve?

Accepted Answer

We proudly serve Ritzville and the surrounding Eastern Washington communities, including Lind, Washtucna, Hatton, Connell, Mesa, Kahlotus, Sprague, Lamont, Othello, and Ralston. If you're unsure whether we service your area, please give us a call—we're often able to accommodate customers just outside our standard service area. We never charge extra travel fees for locations within our service area.

Question 8

What warranty do you offer?

Accepted Answer

All our work is backed by our comprehensive 2-Year Warranty on All Work. This covers both parts and labor for any repairs or installations we perform. We stand behind our work because we use quality parts and employ skilled, certified technicians. If any issue arises with our work within the warranty period, we'll return to make it right at no additional cost. Many of the products we install also come with manufacturer warranties that extend beyond our service warranty. We'll explain all warranty coverage during your service visit.

Question 9

Do you offer emergency service?

Accepted Answer

Yes! We offer 24/7 emergency garage door service because we know problems don't always happen during business hours. If your garage door is stuck open leaving your home unsecured, if you're locked out of your garage, or if there's a safety issue that can't wait, call us anytime. Our emergency line connects you directly to a technician who can dispatch help quickly. Emergency service is available throughout our service area, and we prioritize these calls to get you back to safety as fast as possible.

Frequently Asked Questions

Motor & Opener Issues

Installation & Products

Repairs & Maintenance

Service & Warranty